Government Services

TenPoint Complete is extending our service offerings to all state and local, and federal government entities. With over 25 years of experience in the contact center industry, we're set to streamline government customer service needs with our industry-leading system and approach.

Service Offering:

  • Contact Center Services - U.S. Based Live Agent Contact Center
  • Market Research Services - Live Agent, SMS Text, E-Mail, IVR, Live Chat
  • Outbound Telemarketing - Predictive Dialer, Preview Dialer and Manual Dialing Capability
  • Inbound Customer Service - Help Desk, Administrative Services, Order Processing, Overflow
  • Platform and Community Development - Flexible, Scalable Cloud-Based Solutions for your customers; advanced technology capable of integration with all legacy systems and other providers
  • Customer Journey Mapping - Defining customer touchpoints and how they impact users; developing solutions to optimize efficiency, workflow and customer satisfaction
  • Customer Satisfaction Consulting - Including NPS (Net Promoter Score), CSI (Customer Satisfaction Indexing) from design to implementation

Government POC & Capabilities Statement

Point of contact:

Bonnie Webb

bwebb@tenpointcomplete.com

(800) 343-0641 x103

Capabilities Statement

Click to view and download our Capabilities Statement PDF

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