Contact Center Highlights

  • Live Agent, on premise, two U.S.- based locations
  • SMS Text, E-Mail, IVR, Live Chat
  • Outbound Telemarketing- Predictive dial, preview dial and manual dial capability
  • Inbound customer service, help desk and administrative services
  • Security is world-class, cloud-based for all platforms and data

TenPoint Contact Center Facility

Platform and Community Development

  • Flexible, scalable 100% cloud-based solutions
  • Executive level experience with platform design and development
  • Multiple technical certifications
  • Customized Application (app) development, or utilize developed apps
  • Able to fully integrate with legacy and third-party provider systems

Customized Community Platform Portal

TenPoint Online Platform

Business Analytics and Reporting

  • Automated milestone tracking and escalation
  • Guarantees adherence to SLA’s
  • Internal measurements and scorecards of agent activity

TenPoint Business Analytics and Reporting Platform TenPoint Business Analytics and Reporting Platform

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