Your Privacy Matters

This privacy policy explains how we use any personal information we collect about you. It is made available to data subjects prior to TenPoint Complete collecting and/or processing their personal data.

1. Information We Collect

1.1 Information You Provide to Us

We collect information about you when you register with us or place an order for products or services. We also collect information when you voluntarily complete customer surveys, provide feedback, and participate in competitions. Website usage information is collected using cookies. TenPoint Complete collects personal information from you, from different sources mentioned below, or when you use any of our web-based products or services. We do not sell your personal information for the intents and purposes of the California Consumer Privacy Act (CCPA).

• Event registrations through a third-party supplier
• Shared by you at our booth at a trade show or event
• Data opt-in forms on website
• Registration for any service
• Information provided to us by our clients that give us agency to act on their behalf

 

1.2 Information from Other Sources

TenPoint Complete receives personal information about you from our third party or business partners with whom we have a contractual relationship. When we get information from a third party we typically receive limited contact information, and we collect the rest of the personal information directly from you when you interact with us. We may collect the following categories of personal information: The personal data we may collect is:

Personal Data Type	Source
First Name	Visitor registration/website opt-in forms/exhibitor registrations/publicly available information/business partnerws
Last Name	Visitor registration/website opt-in forms/exhibitor registrations/publicly available information/business partners
Email Address	Visitor registration/website opt-in forms/exhibitor/business partners
Telephone	Visitor registration/website opt-in forms/exhibitor registrations/publicly available information/business partners
Business Email, Title & Employer Contact details	Standard Business Activities/ business partners
Vehicle Information	From Business Partners
Website Information gathered via cookies about your activity while visiting our website or interacting with our content and communications	From Marketing Activities

2. How We Use Your Data

The personal information that we collect is used to perform our contractual obligations, as well as to communicate with you as per your consent based on legitimate needs. We use your personal information for the following purposes:

 

2.1 Product Services

We use your data for standard business activities.

2.2 Marketing

We use data and content for marketing campaigns and promotions and network growth and engagement.

2.3 Customer Support

We use the data (which can include your communications) to investigate, respond to and resolve complaints and service issues.

2.4 Security and Investigations

We use data for security, fraud prevention and investigations. We use your data (including your communications) if we think it’s necessary for security purposes or to investigate possible fraud or other violations.

2.5 Communication

We enable communications between you and others through our SMS Services. We would also send you messages about the availability of our Services, security, or other service-related issues. We send messages about promotional campaigns initiated by us or our partners. We will contact you through email, mobile phone by text messages and push notifications. You may change your communication preferences at any time. Please be aware that you can opt-out of receiving service messages from us, including security and legal notices. You can reach us at support@tenpointcomplete.com 

2.6 Product Enhancement

We use your data, such as feedback, to conduct development of our Products and Services.

3. How We Share Your Personal Information

We may share your information for any of these purposes with the following individuals and entities:

• TenPoint Complete business partners who use, sell or deliver our products and services.
• Vendors engaged by TenPoint Complete to provide certain services on behalf of TenPoint Complete, such as marketing services, content management/data storage, and payment processing.

TenPoint Complete will never sell, rent, or disclose your personal information to third-party entities except as described in this Privacy Notice.

3.1 Service Providers

We use other vendors to help us provide our Services as part of our product ecosystem. They will have access to your information as reasonably necessary to perform their tasks on our behalf, and are obligated not to disclose or use it for other purposes.

3.2 Legal Disclosure

It is possible that we will need to disclose information about you when required by law, subpoena, or other legal process, or if we have a good faith belief that disclosure is reasonably necessary to:

• Investigate, prevent, or take action regarding suspected or actual illegal activities or to assist government enforcement agencies,
• Enforce our agreements with you,
• Investigate and defend ourselves against any third-party claims or allegations,
• Protect the security or integrity of our Service (such as by sharing with companies facing similar threats).

We will attempt to notify you about legal demands for your personal data when appropriate in our judgment, unless prohibited by law or court order or when the request is an emergency. We may dispute such demands when we believe, in our discretion, that the requests are overbroad, vague or lack proper authority, but we do not promise to challenge any demand.

4. Data Retention

TenPoint Complete retains personal information for as long as we have a legitimate business relationship with you, or with an organization with which you are affiliated. We may also retain personal information about prospective customers or prospective employees until you withdraw your consent or it has been a period of two years since you’ve provided consent and you no longer have a relationship with us. We also may retain your personal information for as long as necessary to comply with our legal or contractual obligations. 

5. Your Rights as Data Subject

At any point while we are in possession of or processing your personal data, you, the data subject, have the following rights:

• Right of access – you have the right to request a copy of the information that we hold about you.
• Right of rectification – you have a right to correct data that we hold about you that is inaccurate or incomplete.
• Right to be forgotten – in certain circumstances you can ask for the data we hold about you to be erased from our records.
• Right to restriction of processing – where certain conditions apply to have a right to restrict the processing.
• Right of portability – you have the right to have the data we hold about you transferred to another organization.
• Right to object – you have the right to object to certain types of processing, such as direct marketing.
• Right to object to automated processing, including profiling – you also have the right to be subject to the legal effects of automated processing or profiling.
• Right to judicial review – in the event that TenPoint Complete refuses your request under rights of access, we will provide you with a reason as to why. You have the right to complain as outlined in clause 6 below.

You may also contact us using the contact information below, and we will consider your request in accordance with applicable laws.

6. Your Consent

By consenting to this privacy policy you are giving us permission to process your personal data specifically for the purposes identified. Consent is required for TenPoint Complete to process personal data for the purposes stated above.  When we ask you for personal data we will always tell you why, and how the information will be used. You may withdraw consent at any time by contacting support@tenpointcomplete.com  to unsubscribe from any further communications. Consent to Processing: Consent to processing is in the form of binary value of “Yes” or ”No”. Consent Last Updated: We record the value that contains the date and time when the Consent field was updated. Consent Notes: This value will contain any notes and will capture:

• The purpose of processing for which consent was obtained,
• The way in which consent was obtained (e.g. ticked box online, in person at event),
• Previous consent purposes

7. Contact Us

In the event that you wish to make a complaint about how your personal data is being processed by TenPoint Complete (or third parties as described above), or how your complaint has been handled, you have the right to lodge a complaint directly with TenPoint Complete at:

 

TenPoint Complete

Attention: Data Protection

8080 Corporate Blvd.

Plain City, OH 43064

614-873-9830

800-343-0641