Automotive Industry Services
- Understand the customer experience
- Turn detracting or passive customers into promoters of your company
- Increase repeat and referral business
- Measure and quantify results and trends over time
- Provide internal management and external marketing tools
- Drive profitability
- Assist in processing claims
Repeat and referral business typically accounts for a high percentage (60%-90%) of sales, and it costs 10 times more to obtain a new customer through marketing and advertising than it does to retain current customers. The increase in communication through social media makes it increasingly important to make sure your customers are satisfied. TenPoint Complete also has a tool to help automotive customers manage their online reputations called Review Site Optimizer.
CSI-NPS
TenPoint Complete surveys customers to give an unbiased account of satisfaction with your services and products. By employing an omni-channel communications platform, we communicate with your customers when and where they want to be heard. We utilize SMS, e-mail, IVR and live agent survey methodologies.
Whether end user or B2B, TenPoint Complete is your source for experienced, credible CSAT measurement.
Employee Engagement Evaluation
Having engaged and satisfied employees is as important as having satisfied customers. There is a direct connection between the two. We measure your employee satisfaction on a number of key metrics to help you make personal and operational improvements that optimize performance.
Retaining quality employees and helping employees become more productive is one of the single greatest challenges of management. It also has exceptional ROI. Utilizing engagement tools for consistent employee feedback is a vital component of this important endeavor.
Scheduling - Lost Customer
TenPoint Complete Repair Scheduling provides independent, multiple location and dealership groups with a professional standardized process for scheduling workflow. TenPoint Complete Repair Scheduling assures that customers are contacted and scheduled for repair at your facility that is convenient to the customer and has capacity to manage the experience. TenPoint Complete Repair Scheduling is integrated with your Information Provider, insurance client scheduling software and management system to ensure that your information is always up to date. It improves capture rates and is a pro-active, positive customer touch point.
Help Desk Services
The Help Desk can be an important customer touchpoint, contributing to the overall satisfaction of the customer journey with your service or product. TenPoint Complete can build a knowledge base to answer questions or fill out required paperwork and forms, for example, leaving your staff more productive time to work in core competencies.
