Our Services

Customer Satisfaction and NPS (Net Promotor Score) Measurement

How is Net Promoter Score related to customer satisfaction?

We specialize in researching your customer satisfaction to better your business. Your Net Promotor Score (NPS) is an important measurement of customer loyalty and satisfaction. Loyal customers are important because they are more likely to say great things about your brand, spend more, and remain loyal. NPS is a good capturer of customer satisfaction. It is incredibly useful for benchmarking the quality of your customers' experiences against competitors and your wider industry.

Help Desk Services

TenPoint Complete offers inbound Help Desk capability. The Help Desk can be an important customer touchpoint, contributing to the overall satisfaction of the customer journey with your service or product. TenPoint Complete can build a knowledge base to answer questions or fill out required paperwork and forms, for example, leaving your staff more productive time to work in core competencies.

Contact Center Services

  • Live Agent, on premise
  • SMS Text, E-Mail, IVR, Live Chat
  • Outbound Telemarketing- Predictive dial, preview dial and manual dial capability
  • Inbound customer service, help desk and administrative services
  • Security is world-class, cloud-based for all platforms and data

Employee Engagement Measurement

The Importance of Employee Engagement Research

Having engaged and satisfied employees is as important as having satisfied customers. There is a direct connection between the two. We measure your employee satisfaction on a number of key metrics to help you make personnel and operational improvements that optimize performance. We can help you answer questions like:

  • What is my overall Engagement Index (favorable, unfavorable, neutral)?
  • How do employees understand how their work contributes to the goals of the company?
  • Employee perceptions of supervisors, managers, executives and owners.
  • Feedback on perceived opportunities and career paths.
  • Whether or not employees plan on being with the company in one year.
  • Whether or not employees consider the organization a fun place to work.
  • Perceptions on ability to operate systems and follow processes.
  • Much, much more!

Retaining quality employees and helping employees become more productive is one of the single greatest challenges of management. It also has exceptional ROI. Utilizing engagement tools for consistent employee feedback is a vital component of this important endeavor.

Scheduling Services

TenPoint Complete provides organizations with a professional standardized process for scheduling workflow. Customers and potential customers can be contacted via e-mail, SMS text, IVR or live agent to make sure your facility or office is full of clients. This gives your staff the ability to concentrate on the core competencies of your business. TenPoint Complete works with your legacy systems (such as calendar or scheduling software) to ensure everyone is on the same page and information and updates are shared in real time. This is a proactive customer touchpoint that has great ROI!

Platform and Community Development

  • Flexible, scalable 100% cloud-based solutions
  • Executive level experience with platform design and development
  • Multiple technical certifications
  • Customized Application (app) development, or utilize developed apps
  • Able to fully integrate with legacy and third-party provider systems

Business Analytics and Reporting

  • Automated milestone tracking and escalation
  • Guarantees adherence to SLA’s
  • Internal measurements and scorecards of agent activity
  • Consultive Services

Customer Journey Mapping

TenPoint Complete helps organizations design and implement strategies to improve their customers’ experience. With consultative services provided by a Net Promoter Certified Associate and team members with hundreds of combined years in marketing, sales, customer service and technology, we provide solutions that positively impact:

  • Corporate Culture
  • Customer Service
  • Operations
  • Cross-functional Managers and Teams

Learn More About TenPoint Complete

Contact us if you would like to inquire more information about how we can help you, our services, or if you would like to request a free quote. Please fill out the short form and we will get in touch with you as soon as possible.

 
              

Learn More About TenPoint Complete

Contact us if you would like to inquire more information about how we can help you, our services, or if you would like to request a free quote. Please fill out the short form below and we will get in touch with you as soon as possible.

Don't feel like filling out the form?

Please solve the simple math equation below to submit this form, and prove you are not a robot

Our Location
TenPoint Complete

8080 Corporate Blvd.
Plain City, OH 43064

            youtube icon