Government Services

TenPoint Complete is extending our service offerings to all state, local, and federal government entities. With over 25 years of experience in the contact center industry, we're set to streamline government customer service needs with our industry-leading system and approach.

Contact Center Services

U.S. Based Live Agent Contact Center

Market Research Services

Live Agent, SMS Text, E-Mail, IVR, Live Chat

Outbound Telemarketing

Predictive Dialer, Preview Dialer and Manual Dialing Capability

Inbound Customer Service

Help Desk, Administrative Services, Order Processing, Overflow

Platform and Community Development

Flexible, Scalable Cloud-Based Solutions for your customers; advanced technology capable of integration with all legacy systems and other providers

Customer Journey Mapping

Defining customer touchpoints and how they impact users; developing solutions to optimize efficiency, workflow and customer satisfaction

Customer Satisfaction Consulting

Including NPS (Net Promoter Score), CSI (Customer Satisfaction Indexing) from design to implementation

Overview of our general services

Contact us for a free quote or consultation

Government POC & Capabilities Statement

Point of Contact for Government Services:

Bonnie Webb

bwebb@tenpointcomplete.com

(800) 343-0641 x103

Our Capabilities Statement

Click to view and download our Capabilities Statement PDF

Learn More About TenPoint Complete

Contact us if you would like to inquire more information about how we can help you, our services, or if you would like to request a free quote. Please fill out the short form and we will get in touch with you as soon as possible.

Don't feel like filling out the form?

Give us a call at 800-343-0641, Ext 103

Click here to email us.

Our Location

TenPoint Complete

8080 Corporate Blvd.
Plain City, OH 43064